Reports
Status Review of Customer and Retail Market Provisions from the 3rd Package as of 1 January 2012
This document examines the extent to which the customer and retail market provisions of the 3rd Package have been legally and practically implemented by 1 January 2012 and gives insight into how the 3...
Status Review of the implementation of the ERGEG GGP on indicators for retail market monitoring as of 1 January 2012
This document is a follow up to ERGEG’s Guidelines of Good Practice on Indicators for Retail Market Monitoring for Electricity and Gas (E10-RMF-27-03) and provides a Status Review on the implementat...
Proceedings of the CEER conference on ‘Building a 2020 vision for Europe’s energy customers’
On 21 June 2012, CEER held a conference as part of its process to build a vision for Europe’s energy customers.
This paper provides a high level summary of the proceedings....
Guidelines of Good Practice on Price Comparison Tools
This document presents the final 14 recommendations for price comparison tools which cover the following themes: independence, transparency, exhaustiveness, clarity and comprehensibility, correct and...
CEER Monitoring Report on Article 33 and Article 41 of Directive 2009/73/EC regarding gas storage
CEER has monitored the status of the implementation of Article 33 and identified the different criteria that are used in Europe to determine the gas storage access regime. This document highlights sim...
CEER Conclusions Paper on the Implications of Non-harmonised Renewable Support Schemes
In 2011, CEER launched a public consultation document on the implications of non-harmonised renewable support schemes, in order to explore and better understand some of the effects that the difference...
CEER Discussion Paper on a 2020 vision for Europe’s energy customers
CEER launched in 2012 the first stage of its process to build, with stakeholders, a 2020 vision for Europe's energy customers. It aims to confront and overcome the many challenges that customers face...
Guidelines of Good Practice on electricity and gas retail market design, with a focus on switching and billing
Building on regulators' work to date, these Guidelines of Good Practice address the roles and responsibilities of market actors in the European electricity and gas markets, including the DSOs role as...
Joint Statement on VAT fraud prevention in the electricity and gas sector
Joint Statement on VAT fraud prevention in the electricity and gas sector
Joint statement signed by 9 key EU energy stakeholders (CEER, EACH, EFET, ENTSO-E, ENTSOG, Eurelectric, Eurogas, Europex, LEB...
CEER monitoring report on transaction reporting and detecting market misconduct in wholesale energy markets – Good practice examples from national regulatory authorities
This document is a CEER document on transaction reporting and detecting market misconduct. It describes how some National Regulatory Authorities have put in place processes to detect market misconduct...
CEER monitoring report on transaction reporting and detecting market misconduct in wholesale energy markets – Good practice examples from national regulatory authorities
This document is a CEER document on transaction reporting and detecting market misconduct. It describes how some National Regulatory Authorities have put in place processes to detect market misconduct...
CEER Vision for a European Gas Target Model. Conclusions Paper
Following a request from the 18th Madrid Forum, European energy regulators committed to produce a vision paper on a conceptual model for European gas markets (the “gas target model”). The conclusi...
CEER Final advice on the Introduction of a Europe-wide Energy Wholesale Trading Passport. A CEER Conclusions Paper
On 19 April 2011, CEER launched a public consultation on the “CEER Draft Advice on the introduction of a Europe-wide energy wholesale trading passport” (C11-WMS-15-04). The current document (C11-W...
Benchmarking Report on the roles and responsibilities of NRAs in customer empowerment and protection as of 1st January 2011
This Benchmarking Report describes the current situation and highlights activities of the NRAs, including their work with the industry, consumer organisations and public authorities. Moreover, it prov...
CEER final advice on the regulatory oversight of energy exchanges. A CEER Conclusions Paper
In their advice European Energy Regulators investigate the organisation and the regulatory oversight of energy exchanges (i.e. the supervision of energy exchanges and the monitoring of trading activit...
Status Review of the Implementation of the GGP on Complaint Handling, Reporting and Classification as of 1 January 2011
This Status Review is a follow-up to the ERGEG Guidelines of Good Practice on Complaint Handling, Reporting and Classification (E10-CEM-33-05) and seeks to establish whether the recommendations that w...
Amendment of the Guidelines of Good Practice for Third Party Access (TPA) for Gas Storage System Operators (GGPSSO): Guidelines for CAM and CMP
This CEER document presents an Amendment of the Guidelines of Good Practice for Third Party Access (TPA) for Storage System Operators (GGPSSO) in gas, regarding the provisions on capacity allocation (...
CEER status review of regulatory approaches to smart electricity grids
This document seeks to follow-up the discussion initiated by European Energy Regulators with the ERGEG public consultation on the "position paper on smart grids" in 2010. It examines the scope and def...
ADR practices: case studies. Update to Annex 2 of GGP on Customer Complaint Handling, Reporting and Classification
CEER document on country cases regarding Alternative Dispute Resolution (ADR) in the energy sector.
This report is an Update to Annex 2 of ERGEG GGP on Customer Complaint Handling, Reporting and Clas...
Final Report on a Pilot Project for an Energy Trade Data Reporting Scheme
The project was carried out over a period of six months from July 2010 to January 2011. The work was completed in May 2011 by producing final report. The pilot project sets out to achieve a series of...
CEER Report on Renewable Energy Support in Europe
This report explores the renewable electricity support schemes currently in place in Member States across Europe. This is considered timely given the timing of implementation of Directives 2009/28/EC...
Final ERGEG study on congestion management procedures & anti-hoarding mechanisms in the European LNG terminals
This ERGEG study focuses on the current CMPs and anti-hoarding mechanisms in Europe, with a special focus on the need for harmonisation and transparency at the EU level....