Obstacles to Supplier Switching in the Electricity Retail Market: Guidelines of Good Practice and Status Review

Based on previous ERGEG reports on supplier switching and market organisation and a survey in a majority of the ERGEG Members and Observers, this ERGEG report examines the status of market opening in the EU electricity market with a particular focus on obstacles to supplier switching. Reducing such obstacles is one of the single most important issues for achieving a well-functioning end-user market, with competitive prices and better terms for all customers.

This report also presents Guidelines of Good Practice (GGP) for improving the supplier switching process and removing identified obstacles, with a view to empowering consumers and improving retail market functioning.