CEER Discussion Paper on a 2020 vision for Europe’s energy customers

CEER launched in 2012 the first stage of its process to build, with stakeholders, a 2020 vision for Europe's energy customers. It aims to confront and overcome the many challenges that customers face now and in the future. That process began with an interactive conference on Thursday, 21 June 2012. The next steps included an action plan and vision paper for the 2012 London Forum. As part of its vision to 2020, CEER will continue actively to assess the progress made and future policy actions in the light of developments.

The questions addressed in this paper were discussed during the CEER interactive Conference on Building a 2020 vision for Europe's energy customers.