Beyond the Crisis: Consumer protection and market measures for better functioning markets

This report focuses on the national measures that were implemented across Europe to address the challenges posed by the energy crisis to both consumers and market participants. It provides reflections in promoting a more consumer-centric functioning of retail energy markets.

Key issues and recommendations

The report identifies seven key issues that emerged during the crisis and presents 14 recommendations aimed at improving consumer protection and engagement in the energy market. These recommendations are supported by case studies that show how different countries approached similar challenges, highlighting the need for solutions that consider national contexts and specificities.

Context and Purpose

The energy crisis led to significant disruptions, prompting the adoption of various measures to protect consumers and maintain market stability. The European Commission swiftly responded with the REPOWER EU plan and emergency measures which provided support in tackling the crisis.

While some countries leveraged pre-existing mechanisms, others introduced innovative solutions that not only mitigated the crisis but also influenced subsequent EU legislative changes, particularly in prudential regulation.

The report examines these measures and reflects on the lessons learned. Intended as a resource for informing future policy decisions in the energy sector, it underscores the importance of adapting regulatory approaches to create more resilient and consumer-centric energy markets.