A 2020 Vision for Europe’s energy customers

A 2020 Vision for Europe’s energy customers
BEUC - CEER Joint Statement, 13 November 2012, and updated in June 2014.

This document describes the 2020 vision for Europe's energy customers launched by CEER and BEUC at the 2012 Citizens' Energy Forum. This vision can be characterised by four principles governing the relationship between the energy sector and its variety of customers: reliability, affordability, simplicity, protection and empowerment.

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