CEER Advice on How to Involve and Engage Consumer Organisations in the Regulatory Process

This document (C14-CEM-74-07) examines how best to involve and engage consumer organisations in the regulatory process by drawing up a number of recommendations which should result in a more structured approach to consumer organisations and in a greater mutual understanding of markets and consumer concerns through the availability of more information and dialogue channels. By proposing concrete measures in the fields of information exchange, capacity building and policy development/design, CEER aims to facilitate a more organised relationship between NRAs and consumer organisations. This will likely enhance their respective performance and thereby create more favourable market conditions as well as better empowerment and protection services for customers in the long run.