ADR practices: case studies. Update to Annex 2 of GGP on Customer Complaint Handling, Reporting and Classification

CEER document on country cases regarding Alternative Dispute Resolution (ADR) in the energy sector.
This report is an Update to Annex 2 of ERGEG GGP on Customer Complaint Handling, Reporting and Classification, released in June 2010. To view the consultation documents of the GGP, please click here.